Frequently Asked Questions
Where do you ship?
We ship worldwide. You'll see the available shipping options for your address at checkout.
How long will my order take to arrive?
Orders are processed within 1–3 business days. After shipping, delivery usually takes 7–20 business days, depending on your country. See our Shipping Policy for details.
How can I track my order?
As soon as your order ships, we'll email you a tracking number. Tracking can take a few days to update after it's first issued.
Why did my order arrive in separate packages?
Our products ship from different partner warehouses, so orders with several items may arrive in more than one package. There's no extra charge for this.
How do I choose the right size for my pet?
Each product page includes a size guide. Measure your pet (for harnesses, measure around the widest part of the chest) and compare it to the chart. If your pet is between sizes, we usually recommend the larger one. Still unsure? Send us your pet's measurements and we'll help you choose.
What payment methods do you accept?
All available payment methods are shown at checkout. Your payment is processed securely, and we never see or store your full card details.
Will I have to pay customs fees?
Depending on your country, customs may charge import duties or taxes. These aren't included in our prices and are the customer's responsibility.
What if my item arrives damaged?
Contact us within 14 days of delivery with your order number and a photo, and we'll send a replacement or a full refund. See our Returns & Refunds page for details.
Can I change or cancel my order?
Yes, as long as it hasn't been processed yet. Contact us as soon as possible and we'll do our best to help.
How can I contact you?
Email us at support@mypetpicks.store. We reply to every message, usually within 1–2 business days.