Shipping Policy
We ship worldwide. Below you'll find everything you need to know about processing, delivery times, and tracking.
Order processing
Orders are processed within 1–3 business days after payment is confirmed. You'll receive an email confirmation when your order is placed, and another with tracking information once it ships.
Estimated delivery times
Delivery usually takes 7–20 business days after your order ships, depending on your country.
These are estimates. Delivery may occasionally take longer during holidays, peak seasons, or because of customs processing, which is outside our control.
Shipping costs
Shipping costs are calculated at checkout based on your location and order. Any free shipping offers will be clearly shown on our website and at checkout.
Tracking your order
Once your order ships, we'll email you a tracking number. Please note that tracking may take a few days to show updates after you receive it.
Multiple packages
Our products ship from different partner warehouses, so if you order several items, they may arrive in separate packages on different days. This is normal and won't cost you anything extra.
Customs, duties and taxes
Orders may be subject to import duties or taxes charged by your country's customs authorities. These charges are the customer's responsibility and are not included in our prices or shipping costs.
Address accuracy
Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before the order ships.
Lost or delayed packages
If your order hasn't arrived within the estimated delivery time, please contact us at support@mypetpicks.store and we'll look into it right away.