Returns & Refunds

We want you and your pet to love your order. If something isn't right, here's how we'll make it right.

Damaged, defective or wrong items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery at support@mypetpicks.store. Please include your order number and a photo of the problem. We'll send a free replacement or a full refund, at no cost to you, and in most cases you won't need to send the item back.

Changed your mind?

You may request a return within 14 days of receiving your order, as long as the item is unused, unwashed, and in its original packaging. To start a return, email us with your order number and we'll send you the return instructions. Please don't send items back without contacting us first, as returns go to a different address than the one they shipped from.

For change-of-mind returns, return shipping costs are paid by the customer. Once we receive and check the returned item, your refund will be issued to your original payment method within 14 days.

Items that can't be returned

For hygiene reasons, we can't accept returns of items that have been used by a pet, such as worn collars and harnesses, used grooming tools, chewed toys, or opened food and treat products, unless they arrived damaged or defective.

Order cancellations

Want to cancel an order that hasn't shipped yet? Contact us as soon as possible. If the order hasn't been processed, we'll cancel it and issue a full refund.